HMRC offers tax help by email

Small and medium-sized firms are being invited by HM Revenue and Customs (HMRC) to sign up to receive regular emails giving help and support.

The new service, launched by HMRC on 27 September, is aimed at small and medium-sized enterprises (SMEs) and particularly where those involved in the SME are new to business, setting up a business or expanding.

HMRC spokesman Colin Ford said: “Starting and running a business is challenging and HMRC recognises that its customers sometimes need help to understand their tax affairs.

“Signing up is a simple process. We do not ask for any personal information beyond a name, e-mail address and phone number.

“At a time when businesses need all the help they can get, HMRC is keen to do everything possible to ensure SMEs have the information they need to make their tax affairs as smooth as possible.”

Once a customer signs up, the business will receive about six emails signposting a range of help. The advice available includes videos, interactive tools, factsheets and online presentations or webinars.

The help is tailored to the level that the customer indicates they need and their likely cycle of tax obligations. The email service will not be able to provide answers to specific questions from businesses that sign up for it.

Link: Signing up for the email service